CALL US ON 0800 652 4000 FOR A FREE PHONE SYSTEM ASSESSMENT
In today’s fast-paced and highly technological world, there are many business tools that are being “phased out.”
Gone are the days of telex and fax machines. It would only go to follow that evolution would affect your business phone system as well. In fact, experts have projected that within the next 10 years, traditional landlines may be completely extinct. Is your business phone system ready to survive this transition? Or do you need to make some changes?
The 5 of the most common signs that you need to update your phone system:
Inability to Handle Call Volume
A successful or growing business can expect that its number of both incoming and outgoing phone calls will increase in volume over time. Is your current business phone system equipped to efficiently and economically handle this higher volume of calls being made and received?
It’s a wise idea to verify any potential for congestion within your network and to double-check that you have sufficient capacity on your local services (such as local T1 or analog T1s). If it appears that your system will have a problem with keeping up with your communications demands, you need to start searching for a new business phone system.
Lack of Scalability
As a business owner, your intention is to keep growing your business – not to remain stuck in the same place. Your business phone system should not hold you back in terms of expansion.
If your phone system is unable to accommodate the addition of more extensions or users without being too costly to be worth the investment, it is time to make a communications upgrade.
Incompatible with VoIP telephony
Voice over Internet Protocol (VoIP) is the way of the future in terms of business and personal communications. The ability to make voice calls via an Internet network can add up to significant savings in terms of phone calls between the branches of your company or to clients.
If your current telephone system is not IP or VoIP compatible you may be missing out on the opportunity to enjoy more efficient and less expensive communications.
No multi-office support feature
Whether your business already has satellite offices or if you are planning to open other branches and locations in the future, it is imperative that your business phone system is supportive of multiple offices. Adding and managing telephones at remote locations and for home workers is very straightforward with today’s technology.
If you need to support this way of working and are unable to do this with your current telephone system, then you should consider updating.
Unsupportive of mobile communications
In modern business, there is often a number of employees who are not always present within the actual office environment, yet still need to be able to communicate with customers and with your office.
The majority of these employees are for example, salespeople, engineers and general home workers who are often supplied with a mobile phone for making calls which are often not integrated into your current business phone system.
When a customer calls your office number, are you able to transfer this call to your employee’s mobile, or do you have to provide the customer with a mobile number to dial themselves? If you can’t integrate mobile
devices into your telephone network, it’s time for a new phone system.